33bg Privacy Policy — How We Protect Your Data

33bg is a trusted online gaming and Sports Betting platform. To keep our services running smoothly, we collect certain personal information — but only what is strictly necessary, and we take every measure to keep it secure.

This Privacy Policy applies to the 33bg website, mobile application, and all our digital services. If you follow a third-party link, that platform's own privacy policy will apply, and 33bg will not be held responsible in such cases.

33bg's privacy policy is fully compliant with international data protection laws and applicable regulations in Bangladesh. We regularly review and update this policy to ensure your protection at all times.

33bg only collects data that is necessary to provide its services. We never request excessive or unnecessary information. The table below outlines the types of data we collect.

33bg collects information in several ways. Some is provided directly by you, while some is collected automatically as you use our platform.

• Direct registration: Information you provide when creating an account is collected directly at the point of entry.
• KYC Verification: Information is collected from documents uploaded for identity verification.
• Payment Processing: Payment-related information is collected during deposits and withdrawals.
• Automatically Collected: Technical data is collected automatically through cookies and log files.
• Support Contact: Information is collected when you contact us via live chat or email.
• Third-Party Verification: Information may be verified with trusted third parties for identity verification purposes.

33bg uses your information only for specific, legitimate purposes. We will never use your data unnecessarily or sell it to third parties. Under this Privacy Policy, your information may be used for the following:

• To create, manage, and secure your account.
• For KYC verification and age confirmation.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud and money laundering.
• To meet our legal obligations.
• To provide customer service and support.
• To improve platform services and deliver a personalized experience.
• To promote responsible gaming and identify problematic behaviour.
• To inform you about promotional offers and bonuses (with your consent).

33bg does not sell or rent your personal data to third parties. However, there are certain circumstances where sharing data may be necessary, as detailed below:

• Payment processors: Necessary information is shared to process transactions via Mobile Pay, Nagad, Rocket, or bank transfer.
• KYC Partner: Information may be shared with trusted verification services for identity verification purposes.
• Legal Authorities: Data may be shared with government authorities when required by legal order or for investigation purposes.
• Game Providers: Third-party game providers may receive limited data solely for the purpose of operating their games.
• Fraud Prevention: Certain information may be shared with fraud detection services.

33bg uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor platform usage and improve our services.
• Marketing Cookies: May be used to show relevant offers. You can turn these off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform. 33bg never uses third-party trackers to track personal information.

33bg stores your data on secure servers. We follow the highest industry security standards. Here are the steps we take to keep your information safe:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are stored using hashing and salting.
• Regular security audits and vulnerability assessments.
• Only authorized personnel have access to limited data.
• In the event of a data breach, affected members will be notified within 72 hours.

How long we retain your data depends on the type of information and applicable legal requirements. Financial and transactional records are typically kept for up to 5 years after account closure due to legal obligations. Personal data that is no longer needed is securely deleted.

Under 33bg's privacy policy, you have a number of important rights over your own data. To exercise any of these rights, please contact our support team.

• Right to Access: Submit a request if you'd like to know what information we hold about you. We will respond within 30 days.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request deletion of your data under certain circumstances, except where we are required to retain it by law.
• Right to Restrict Processing: You may request that your information not be used for certain specified purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can object to marketing communications or the use of your data for profiling.

33bg's services are strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If parents believe their child has created an account on 33bg, they should immediately support@33bg.bet. We will take action as quickly as possible.

33bg may update this Privacy Policy from time to time. You will be notified of any significant changes via email or an in-platform notice. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

• The date of any policy change will always be noted at the top of the page under the "Last Updated" date.
• You will be given 30 days' notice of any significant changes.
• Contact support if you need a copy of a previous version of this policy.
• If you do not agree to the updated policy, you have the right to close your account.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. 33bg's data protection team is always ready to assist you.

• Email: support@33bg.bet
• Live Chat: Direct support available 24/7.
• Response time: within 24–48 hours on business days.
• For formal requests, send an email with the subject line "Privacy Request".